Refund policy

At MOH Enterprises, every piece is lovingly handcrafted with care. Because our items are crafted as personal gifts and made-to-order, we follow a strict policy to ensure safety, hygiene, and the highest standard of quality for every customer.

Order Cancellations

Orders can only be canceled within 24 hours of placement. Once this window has passed, the order cannot be canceled as our artisans begin the production process immediately to ensure timely delivery.

Returns & Exchanges

As our products are specially crafted for gifting, we accept exchanges ONLY in the case of transit damage or manufacturing defects. Otherwise, no returns or exchanges will be entertained.

We are unable to accept returns or exchanges for:

Change of mind or preference
Size choices or sizing errors (as these are non-returnable gifting items)
Delivery delays caused by courier partners
Slight color variations (due to digital screen display settings)

Note: Please double-check product details thoroughly before placing your order to ensure the perfect selection.

Damaged or Incorrect Products

Our team carefully inspects every item before dispatch. In the rare event your order arrives damaged during transit or incorrect, please notify us within 24 hours of delivery with:

Your order number
Clear images of the product and packaging
An unedited unboxing video from start to finish (Mandatory)
A short description of the defect or issue

Resolution & Store Credit

In the event of an approved exchange for a damaged item where a exact replacement is unavailable, we do not provide cash refunds. Instead:

Approved requests will be issued as Store Credit.
You can use this store credit to purchase any other item from our collection at your convenience.

Kindly note: